Do not let anyone you love rent a HughesNet Internet dish. They are fast talking, with a lot of false promises, then THREATS to ruin your credit.
They promised us High Speed Internet for $86.99 a month. LIE! They promised twenty-four hour technical support. LIE! They promised High Speed Internet. Lie! Lie! Lie!
HughesNet will wheel you and deal you, then hit you with all sort of BIG BUCKS BILL that you supposedly owe them.
I called and set up installation time. They sent me a email telling me that a “certified professional” has been assigned and he will install your “HIGH SPEED Internet”. He would be contacting us within three days. True.
Kevin was the installer. Very nice young man. We were told by HughesNet to talk with the installer regarding additional installation charges that may apply based on our specific installation requirements. Payment is do at the time of installation. “When the installation is complete, you will be billed the initial one-time fee and the first monthly service fee on your credit/debit card. I was told get details of items included in installation “see www.installguide.HugesNet.com”.
Kevin gave me a blank INSTALLATION REFERENCE SHEET, one of seven. There is no amount of money, my signature is not on this sheet (page1), Kevin’s name - Date of installation 7/28/2011 - Time AM was all that is on it. I never received a copy of pages 2, 3, 4, 5, 6, 7. I had no company phone number, or mailing address.
I only had Kevin’s cell. Called six times, NO RETURN phone calls. I couldn’t stay connected to Internet or I would freeze up. I wasn’t having this problem with another company and I’m not having any problems with this new company. MAGICALLY stopped when I disconnected HughesNet!
I had Kevin’s cell number in case I had any problems. He said to call him first, “because the company uses East Indian representatives who barely speak English”. I called, left messages but no return CALLS. Not ONE!
Then attempted to email HugesNet, but I was not able to stay connected to Internet. Even attempting to get on the Internet took 10 to 15 minutes. Oh I forgot, “I was on High Speed”! When I wasn’t being dumped off the Internet my keyboard would freeze. It took almost a minute to unlock. I couldn’t get out of the site, I couldn’t even disconnect. That’s right this is HIGH SPEED!
I googled to get a phone number for HughesNet. Well that was just as much fun. I called four times before I finally got someone to answer the phone. And then it went down hill from there. The first person be it female or male I couldn’t tell, couldn’t understand me any better then I understood her/him.
It was a miserable 10 minutes for both of us. She transferred me to technical person.
OH MY! Again an East Indian with a horrible accent, every time I had to ask him to please repeat, he became very upset. Talking even faster. Then he tried to transfer me. I knew then I was lost in no-mans-land. First static then click, then 30 Minutes of click, static . But no live person. By then I was willing to talk to “PEGGY”.
This was August 30,2011. I went back to Internet, got through to a”Chat” text line, Chelsy tried texting me. But I kept freezing or got thrown off the Internet. She got part of a message when I finally said I was canceling my account.
I received another email from “DONOTREPLYHUGHESNET” calling me “Ms. Jakee or Jakee” I had asked them for a RAM Request number and mailing address to return their equipment. They told me they would be sending a manual of instructions and a boxes with prepaid label. But it would be any where from 15 to 21 days after cancellation of service, to send this to me.
August 3, 2011. I received another HughesNet love note. Again calling me MS. Jakee and beginning the paragraph with Jakee. Well at least they spelled my correctly. Telling me (Jakee) that they were glad to hear I wanted to return the product. Oh please, it is a piece of garbage that is over priced to begin with.
September1, 2011 they mailed out the “KIT”. We got it September 6, 2011. We disconnected everything on August 21, 2011.
In this “Kit”. I received a nasty threatening letter. Stating we needed to return the equipment to them within 21 days of the end of your final monthly billing cycle. NO DATE or EXPLANATION of when the FINAL MONTHLY BILLING CYCLE begins or ends.
“If you fail to return the equipment to us within this period, we will charge your account ( and your previously provided credit card, if applicable) an Unreturned Equipment Fee of $300.00″. HugesNet had already attempted to with draw this money, the bank called us”.
“Both the modem and radio transmitter must be returned to avoid these fees. If only the modem is returned, the amount of the fee will be$200.00. If only the radio transmitter is returned the amount of the fee will be $100″.
“Further, we remind you that failure to return the modem and radio transmitter to Hughes, or to pay the applicable Unreturned Equipment Fee may result in serious consequences to you, as Hughes may elect to report this incident to credit reporting agencies and to pursue any available legal remedies”.
We shipped their modem, radio, power supply, LAN cable.
By FEDEX September 7, 2011.
They sent us Termination bill $335.54.
TERMINATION FEES $400.00,
Rental Fees HughesNet Residential Rental (L)-PRORATED $-9.02,
OTHER FEES Property Tax Surcharge- Prorated $-0.68,
SERVICE FEES HughesNet Basic-Prorated $-54.18,
Total Charge $336.12.
ADITIONAL PROPERTY TAXES MI State $-0.04,
LEASE TAXES MI State $-0.54.
Issued August 31, 2011.