Verizon isn’t doing much Internet “amping” with its failed attempt to charge users for paying their bills.
In their statement, Verizon said, â€œVerizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.â€ Why? â€œThe company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.â€
Dan Mead, Verizon Wirelessâ€™ president and CEO added, that, â€œAt Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.â€ You think?
As word of Verizonâ€™s new charge had spread, out-raged users had taken to the social networks to voice their outrage. An online petition on Change.org stating, â€œItâ€™s not just about the money â€¦ Itâ€™s that Verizon thinks it can do anything to its customers, and that weâ€™re powerless to stop it. (Spoiler alert: Weâ€™re not.)â€ garnered more than 100,000 signatures in a day.
Users replied that they want the option of paying the bill the way they wanted to pay it and not one of the Verizon approved ways thank you very much.